Installer Support

Need help quoting a battery job? We come from the battery and inverter product side, so we can help electrical, solar, and generator crews choose the right path, prepare a cleaner one-line concept, organize the Oncor/PTO packet, start the system, and work through compatibility, settings, and troubleshooting questions. You keep the customer and the field work.

DFW C&I Fit Review

Consult

For commercial customers who are not sure if storage fits the site or bill.

  • Service voltage and peak kW review
  • Critical-load and backup-hour discussion
  • Demand-charge / bill-data screening
  • Certified WIT + APX package fit check
  • Utility/AHJ packet path discussion

Basic Design Pack

$750

For early pricing and equipment selection before the customer signs off.

  • Load list review
  • Battery count recommendation
  • Basic wiring and one-line notes
  • Utility/AHJ document checklist
  • Inverter setting sheet

Pro Commissioning

$1,950

For larger storage jobs that need more remote support after startup.

  • Drawing package review
  • Settings review
  • Two remote calls
  • 14-day post-startup support

What is included

The package is clear on purpose: useful project help without pretending to be the electrician or engineer on record.

Included

What the support covers

  • Battery and inverter match review
  • Product compatibility and troubleshooting review
  • Simple line diagram concept for installer discussion
  • Oncor/PTO packet preparation checklist
  • Permit-ready product information for the licensed electrician
  • Battery layout and parallel wiring notes
  • Breaker, cable, and settings guidance
  • Remote startup checklist
Not included

Quoted separately

  • Stamped drawing or engineer-of-record service
  • City or inspector submission and permit approval
  • Utility application filing as applicant of record
  • Onsite labor or troubleshooting visit
  • Hardware, freight outside DFW, tax, and liftgate delivery
Partner model

Built for repeat installers

  • Your company keeps the field labor and customer relationship
  • Manufacturer-side battery and inverter experience behind the job
  • We help with product-path, Oncor/PTO packet prep, settings, startup, and troubleshooting questions
  • Installer pricing and repeat-project workflow can be built over time
  • Good fit for licensed electrical contractors that want a storage partner

What to send us

Send the ZIP code, product target, battery size, inverter model, solar size, backup loads, city or utility notes, install date, and whether the customer needs a value backup path or certified-system path.

Best fit: crews that already have field labor but need product-side technical support, a cleaner equipment list, one-line concept, Oncor/PTO packet path, settings review, and remote startup help before the system goes live.

Start With A Quote

We confirm the support scope before checkout so the package matches the job.

Typical project support $1,000-$2,000 Hardware, DFW promo delivery eligibility, freight outside DFW, permits, stamped drawings, utility/AHJ approval, and onsite work are quoted separately. Buy standard support Request custom support